Privacy Policy
This Privacy Policy explains how LG Service Center Nepal may collect, use and handle information when you visit our website, contact us or request appliance repair and maintenance services.
Information You Provide Information you voluntarily share when contacting or requesting service.
Website Information Certain technical or usage information may be collected when you use the website.
Service Communication Information may be used to respond to enquiries and arrange requested appliance services.
How This Privacy Policy Applies
This Privacy Policy applies to information handled through this website and information you provide when communicating with us about appliance inspection, repair, maintenance, service availability or related enquiries.
This may include information provided through website forms, telephone calls, WhatsApp messages or other communication methods made available by us.
By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
Information We May Handle
The information involved depends on how you interact with our website and appliance repair service.
Contact Information
Such as your name, telephone number and other contact details that you choose to provide.
Service Request Information
Details about your appliance, reported problem, service location and information required to understand or arrange your service request.
Communications
Information contained in messages or enquiries that you send when communicating with us.
Website Data
Certain technical, device, browser or website usage information may be generated when you use the website.
We Only Ask for Information Relevant to the Interaction
When requesting appliance service, providing relevant contact, appliance and location information can help us understand your request and arrange service. You should avoid sending unnecessary sensitive personal information through website forms, WhatsApp or other communication channels.
Our Website May Use External Services
Website functionality may involve third-party services, such as analytics, website hosting, security tools, communication services or other technologies used to operate and understand website performance.
Independent LG appliance repair service: LG Service Center Nepal provides independent repair and maintenance services for LG appliances. We are not an authorized LG Electronics service center, agent or affiliate. The LG name and trademarks are used only to identify the appliances we service.
Information You Provide & Website Data
The information we may receive depends on how you interact with our website and services. Some information is provided directly by you when you contact us or request appliance service, while certain technical information may be generated when you use the website.
Information You Choose to Share
When you contact us, send a message, submit a website form or request appliance service, you may voluntarily provide information needed to understand and respond to your request.
Information Generated During Website Use
When you visit the website, technical or usage information may be generated by the website, hosting environment, analytics technologies or other tools used to operate, secure and understand website performance.
Information You May Give Us
You may provide different types of information depending on whether you are asking a question, requesting appliance repair or communicating with us about an existing service.
Name
Your name may be provided when submitting a service request or communicating with us.
Phone Number
A telephone number may be used to respond to your enquiry, discuss service or coordinate a technician visit.
Service Location
You may provide an area, address or other location information needed to arrange a requested technician visit.
Appliance Information
This may include appliance type, brand, model number, approximate age or other information relevant to the service request.
Fault Information
You may describe appliance symptoms, error codes, unusual behaviour or other problems you are experiencing.
Communications
We may receive information contained in messages, enquiries and other communications you choose to send us.
Information Needed to Understand Your Service Request
When you request appliance repair or maintenance, certain information can help us understand the problem, determine whether service may be available and coordinate the requested technician visit.
The information requested may vary depending on the appliance, reported fault, location and method you use to contact us.
Appliance Type What appliance requires service.
Brand & Model Product information where available.
Reported Problem Symptoms, faults or error information.
Service Location Where technician service is requested.
Contact Details Information needed to communicate with you.
Service Communication Information relating to the service request.
Appliance Photos May Help Explain a Problem
If you voluntarily send photographs or other media through a communication channel such as WhatsApp, that content may be used to understand your appliance, model information, visible damage, error display or reported problem.
Avoid including unrelated personal documents, passwords, financial information or other unnecessary sensitive information in appliance photos or messages.
Information That May Be Generated Automatically
When you access the website, certain technical information may be generated automatically through normal website operation, server logs, analytics technologies, cookies or similar technologies where they are used.
IP Address Network information may appear in server, security or analytics records.
Device Information Information about the type of device used to access the website may be generated.
Browser Information Browser type or related technical information may be recorded.
Pages Visited Information about pages viewed or website interactions may be collected.
Referral Source Information about how you reached the website may be generated.
Date & Time Website access or interaction times may appear in technical records.
Analytics Technologies May Help Us Understand Website Use
We may use analytics technologies to understand how visitors find and interact with the website, evaluate website performance and improve pages or services. Depending on the tools configured on the website, these technologies may use cookies or similar identifiers.
Only Share Information Relevant to Your Service Request
Appliance repair enquiries generally do not require passwords, PIN numbers, payment-card details, copies of identity documents or other unrelated sensitive information. Please avoid including such information in forms, messages, photographs or other communications unless there is a legitimate reason and an appropriate method has been provided.
Information Sent Through Third-Party Services
If you contact us through a third-party communication service, such as WhatsApp, your use of that service is also subject to the privacy practices and terms of the relevant third-party provider.
We do not control the independent privacy practices of third-party platforms.
Our Appliance Repair Service Is Intended for General Service Enquiries
Our website is not designed for the purpose of knowingly collecting personal information from children. If you believe that a child has provided unnecessary personal information through the website, please contact us so the matter can be reviewed.
How We May Use Information
The next section explains the purposes for which information may be used, including responding to enquiries, arranging appliance service, communicating with customers, operating the website and maintaining website security.
Why We May Use Your Information
Information may be used when reasonably necessary to respond to enquiries, understand appliance service requests, arrange technician visits, communicate about requested services, operate the website and maintain its security and performance.
Respond to Service Requests
Information may be used to understand the appliance problem and respond to your repair or maintenance enquiry.
Communicate With You
Contact information may be used to discuss your enquiry, booking, technician visit or related service matter.
Operate & Improve the Website
Website information may help us understand performance, maintain functionality and improve the user experience.
How Information May Support Our Services
The particular purpose depends on how you interact with the website and whether you request appliance service.
Process Service Enquiries
We may use the information you provide to understand what appliance requires attention, what problem you are experiencing and what type of service you are requesting.
Arrange Service Bookings
Information may be used to arrange or discuss a technician visit, including the appliance type, service location and relevant booking details.
Customer Communication
We may use contact information to respond to questions, discuss service availability, provide relevant service information or communicate about an existing request.
Coordinate Technician Visits
Relevant service and location information may be used to coordinate a requested technician visit and help the technician understand the nature of the service request.
Operate the Website
Technical information may be processed as part of normal website operation, hosting, troubleshooting, functionality and performance monitoring.
Understand Website Usage
Where analytics technologies are used, information may help us understand website traffic, popular pages, visitor interactions and general website performance.
Maintain Website Security
Technical information may be used to help identify suspicious activity, protect the website, troubleshoot technical problems and reduce misuse.
Respond to Privacy Requests
Information may be used when necessary to identify, understand and respond to a legitimate privacy or information-related request.
Meet Applicable Requirements
Information may be handled where reasonably necessary to comply with applicable legal obligations, resolve disputes or protect legitimate rights and interests.
How Your Information May Be Used During a Service Request
Information you provide can help us move a service enquiry from initial contact to technician coordination and communication about the requested appliance service.
Relevant Service Information May Be Shared With the Technician
When a technician visit is arranged, relevant information may need to be communicated to the technician handling the service request. This can include information reasonably necessary to locate you, contact you and understand the appliance service required.
Location Service destination
Contact Coordination details
Appliance Product information
Fault Reported problem
When We May Contact You
If you request service or contact us, we may use the contact information you provide to communicate about that interaction.
Responding to an Enquiry Answering questions you have submitted.
Confirming Service Details Checking appliance or location information.
Technician Coordination Discussing arrival or service arrangements.
Service Follow-Up Communicating about a service already requested.
Improving Website Functionality & Performance
Technical and usage information may be used to understand how the website performs, identify technical problems, improve navigation and understand how visitors interact with website content.
Understanding How Visitors Find and Use the Website
Where analytics or measurement technologies are configured, information may be used to understand website traffic, visitor interactions, traffic sources, device categories, page performance and similar usage information.
Measurement Technologies May Be Used Where Configured
If advertising or conversion measurement technologies are active on the website, information about website interactions may be processed to understand whether advertising resulted in actions such as service enquiries, calls or other website interactions.
The specific technologies actually used on the website should be reflected in this Privacy Policy and applicable cookie information.
Information Should Be Used for Relevant Purposes
Information collected in connection with an enquiry or appliance service request should be handled in a manner reasonably related to the purpose for which it was provided, website operation, security or other legitimate requirements.
Purpose Relevant Use information for appropriate website and service purposes.
Reasonably Necessary Avoid requesting information that is not needed for the relevant interaction.
Limited Access Service information should only be accessible where reasonably necessary for the relevant purpose.
Appropriate Handling Take reasonable care when handling information provided by customers.
We Do Not Use Service Enquiries as a Product for Sale
Information submitted for an appliance service enquiry is intended to support communication, service coordination, website operation and other purposes described in this policy. Third-party technology providers may separately process information according to their own privacy terms when their services are used.
Information May Be Used to Protect the Website
Technical information may be processed where reasonably necessary to maintain website security, investigate suspicious activity, prevent misuse, troubleshoot technical problems or protect the website and its users.
Information May Be Used Where Required or Reasonably Necessary
Information may be used or disclosed where required by applicable law, a valid legal process or where reasonably necessary to establish, exercise or protect legitimate rights, address misuse, investigate disputes or protect people, property or services.
Cookies, Analytics & Third-Party Technologies
The next section explains cookies, analytics, website measurement technologies and third-party services that may process information when you use the website.
How Information May Be Shared & Protected
Information may sometimes need to be shared with technicians, service providers or other parties where reasonably necessary to provide requested appliance services, operate the website, maintain security or meet applicable legal requirements.
Sharing Should Be Limited to a Relevant Purpose
Customer information should not be shared unnecessarily. Where information needs to be provided to a technician, technology provider or another service provider, the information should be reasonably related to the service, website operation or other legitimate purpose involved.
When Information May Be Shared
The circumstances depend on the service requested, technologies used by the website and applicable requirements.
Appliance Technicians
Relevant contact, location, appliance and fault information may be provided to the technician handling or coordinating your requested service.
Website & Hosting Providers
Website hosting, infrastructure or technical providers may process information as necessary to host, deliver, maintain or secure the website.
Analytics Providers
Where analytics tools are configured, relevant website usage information may be processed by the provider supplying the analytics service.
Communication Providers
When you choose to communicate through a third-party platform, that provider may process information required to operate the communication service.
Advertising & Measurement Providers
Where advertising or conversion technologies are configured, relevant interaction information may be processed by the provider operating that technology.
Security & Technical Services
Technical providers may process information where reasonably necessary to help protect the website, prevent misuse or resolve technical problems.
Legal Requirements
Information may be disclosed where required by applicable law, a valid legal process or another lawful requirement.
Protection of Rights
Information may be disclosed where reasonably necessary to protect legitimate rights, investigate misuse, address disputes or protect people, property or services.
Business Changes
If the website or relevant business operations are reorganized, transferred or otherwise changed, information may be handled as reasonably necessary in connection with that change and applicable requirements.
Information Shared With a Technician
A technician assigned to a service request may need enough information to contact the customer, reach the requested service location and understand the appliance problem.
The information needed can vary depending on the appliance, reported problem and service arrangement.
Name Customer identification
Phone Visit coordination
Location Service destination
Appliance Product information
Fault Reported symptoms
Media Relevant photos if provided
Technicians Should Receive Only Relevant Service Information
Information unrelated to the appliance service should not need to be provided to a technician. Customers should also avoid sending passwords, PIN numbers, payment-card details, identity documents or other unnecessary sensitive information.
Third Parties May Help Operate the Website & Services
We may rely on external providers for services such as website hosting, analytics, website security, communication, technical infrastructure or advertising measurement.
These providers may process information as part of supplying their services. Their processing may also be governed by their own privacy terms, service agreements and technical settings.
External Providers Have Their Own Privacy Practices
Third-party services such as analytics providers, communication platforms, hosting services or advertising technologies may independently process information according to their own policies and settings. We do not control all aspects of how independent third-party providers operate their services.
Service Enquiries Are Not Collected for the Purpose of Selling Customer Lists
Information provided for appliance repair enquiries is intended to support communication, technician coordination, requested services, website operation and the other purposes described in this Privacy Policy.
This does not prevent third-party analytics, hosting, communication or measurement providers from processing information as necessary to provide their configured services under their own applicable terms.
Information May Be Disclosed When Legally Required
We may disclose information where reasonably necessary to comply with applicable law, respond to a valid legal request, protect legitimate rights, investigate suspected misuse or fraud, address disputes, or protect the safety of people, property, systems or services.
Reasonable Measures to Protect Information
We aim to use reasonable administrative, technical and practical measures appropriate to the nature of the information and the way it is handled.
Security measures can help reduce risks such as unauthorized access, accidental loss, misuse or inappropriate disclosure, but no website, communication platform, storage system or internet transmission method can be guaranteed to be completely secure.
Access Limit unnecessary access
Website Security measures
Updates Maintain systems
Spam Misuse prevention
No Online System Can Be Guaranteed Completely Secure
Although reasonable security measures may be used, internet transmission and electronic storage always involve some risk. You should therefore avoid sending unnecessary confidential or sensitive information through ordinary website forms or messaging channels.
Steps You Can Take When Contacting Us
Share Only What Is Needed Provide information relevant to your appliance service request.
Check Photos Before Sending Make sure unrelated personal documents or information are not visible.
Do Not Send Passwords Appliance service normally does not require account passwords or PIN numbers.
Use Appropriate Contact Methods Consider the type of information before sending it through a communication platform.
Do Not Send Payment-Card Details Through Ordinary Service Messages
Appliance repair enquiries generally do not require you to send full payment-card numbers, card security codes, banking passwords or PIN numbers through website forms, WhatsApp messages or other ordinary service communications.
Information May Be Processed Through Systems Outside Nepal
Some website, hosting, analytics, communication or technology providers may operate servers, systems or business operations in countries outside Nepal. As a result, information processed through those services may be handled in other jurisdictions according to the provider's infrastructure, contractual terms and applicable requirements.
Reporting a Privacy or Security Concern
If you believe information you provided through our website or service communications has been handled incorrectly, or you become aware of a potential privacy or security issue involving our website, you may contact us so the matter can be reviewed.
Contact: 9713815525Data Retention, Your Privacy Choices & Requests
The next section explains how long information may be retained, when it may be deleted, and how you can contact us about information you have provided.
Your Information, Choices & Requests
Information may be retained for different periods depending on why it was collected, whether it relates to an appliance service request, technical website operations, security, legal requirements or another legitimate purpose.
How Long May Information Be Kept?
We do not apply one fixed retention period to every type of information. The appropriate period may depend on the purpose for which the information was collected and whether it is still reasonably needed.
Information may be retained while necessary to manage a service request, communicate with a customer, maintain website functionality, resolve a dispute, protect legitimate interests or meet applicable requirements.
What May Affect the Retention Period?
Different types of information may need to be handled differently depending on their purpose and circumstances.
Service Requests
Information may be retained while needed to coordinate, complete or follow up on an appliance service request.
Customer Communication
Relevant communications may be retained where reasonably necessary to understand previous enquiries, service arrangements or related matters.
Website Information
Technical information may be retained according to website, hosting, analytics, security or system settings.
Security
Certain information may be retained where reasonably necessary to investigate abuse, technical problems, suspicious activity or security incidents.
Disputes & Complaints
Relevant information may need to be retained while a complaint, service issue or dispute remains unresolved.
Applicable Requirements
Information may be retained for longer where reasonably necessary to meet applicable legal, administrative or other legitimate requirements.
We Do Not State an Artificial Fixed Period for Every Record
Different systems and types of information can have different retention requirements. Information that is no longer reasonably required should not be kept indefinitely without an appropriate purpose.
External Providers May Have Their Own Retention Settings
Information processed through hosting, analytics, communication, advertising or other third-party technologies may also be retained according to the provider's service configuration, privacy practices and applicable settings.
You May Contact Us About Information You Provided
If you have a question or concern about personal information you provided through our website or appliance service communications, you may contact us and explain your request.
Ask About Your Information
You may contact us to ask whether we still hold information you previously provided in connection with a service enquiry.
Request a Correction
If information you provided is inaccurate or outdated, you may contact us and ask for it to be reviewed and corrected where appropriate.
Request Deletion
You may ask us to review whether information you provided can be deleted when it is no longer reasonably required for the purpose for which it is retained.
Ask a Privacy Question
You may contact us if you have questions about how information submitted through the website or service communications has been handled.
How We May Handle a Privacy Request
We may need enough information to understand the request, identify the relevant service interaction and reasonably confirm that the requester is connected with the information involved.
We May Need to Verify a Request
Before providing, correcting or deleting information, we may need to take reasonable steps to confirm that the request relates to the person who originally provided the information. This helps reduce the risk of disclosing information to the wrong person.
Any verification information requested should be proportionate to the nature of the request.
Some Information May Need to Be Retained
A deletion request does not necessarily mean that every related record can always be removed immediately. Certain information may need to be retained where reasonably necessary for an unresolved service matter, security, dispute handling, technical requirements, legal obligations or other legitimate purposes.
Some Requests May Also Involve External Providers
Information processed independently by a third-party platform may be subject to that provider's own privacy controls and request procedures. For example, information processed through a communication or analytics provider may not be controlled exclusively by this website.
Cookies & Browser Controls
Depending on your browser, device and the technologies used by the website, you may be able to manage certain cookies or website storage through your browser settings.
Where the website provides a separate cookie or consent control, available preferences may also be managed through that interface.
Communications Related to a Service Request
When you request appliance service, we may need to contact you about that request, including technician coordination, service details, questions about the appliance or other relevant service information.
These operational communications are different from unrelated promotional marketing messages.
This Website Is Intended for General Appliance Service Enquiries
The website is designed for people seeking information about appliance repair and related services. We do not intentionally design our service enquiry process for the purpose of collecting personal information from children.
If you believe a child has submitted personal information unnecessarily, you may contact us so the matter can be reviewed.
Have a Question About Your Information?
Contact LG Service Center Nepal if you have a privacy question concerning information you submitted through our website or appliance service communications.
Help Us Identify the Relevant Information
When making a privacy-related request, providing enough non-sensitive information to identify the relevant service interaction can help us review the request.
Name Used for service
Phone Used for booking
Appliance Service requested
Request What you need
Please do not send passwords, PINs, full payment-card information or identity documents simply to make a privacy enquiry unless there is a clear and appropriate reason for such information to be requested.
Requests Will Be Reviewed According to the Circumstances
The action available in response to a request can depend on the information involved, where it is stored, whether a third-party provider is involved and whether continued retention is reasonably necessary.
Policy Updates, Contact Information & Final Privacy Notice
The final section explains how this Privacy Policy may change, how to contact us about privacy matters and important information about our independent appliance repair service.
Privacy Policy Updates & Contact Information
This Privacy Policy may be reviewed and updated when our website, appliance repair services, communication methods, analytics technologies or information-handling practices change.
We May Update This Privacy Policy
Website technologies, service processes and privacy practices can change over time. We may therefore revise this Privacy Policy when reasonably necessary to reflect changes in how information is collected, used, shared, stored or otherwise handled.
Updates may also be made when website features, communication platforms, analytics or measurement tools, third-party services or applicable requirements change.
Website Changes New or modified features
Service Changes Updated processes
Technology Analytics or tools
Privacy Practices Information handling
Please Review the Current Version Published on This Page
When this policy is materially revised, the updated version may be published on this page. The version available on the website should be reviewed for the most current information about our privacy practices.
This Policy Should Reflect the Technologies Actually Used
If new website forms, analytics tools, advertising technologies, communication platforms, payment features or other systems are introduced, this Privacy Policy should be reviewed and updated where appropriate.
Contact Us About a Privacy Matter
If you have a question, concern or request regarding personal information you provided through this website or through appliance service communications, you may contact us using the details below.
Please explain the nature of your request and provide enough non-sensitive information for us to identify the relevant service interaction where necessary.
LG Service Center Nepal
Please Provide Only the Information Needed
A name, phone number used for the service request, approximate service date or appliance information may help us identify the relevant interaction.
Do Not Send Unnecessary Sensitive Information
Please do not send passwords, PIN numbers, full payment-card information, banking passwords or unrelated identity documents through ordinary website forms, WhatsApp or other service communications.
This Privacy Policy Applies to This Website & Related Service Enquiries
This policy describes privacy practices relating to information handled through this website and related appliance service communications under our control.
Third-party websites, communication platforms, analytics providers and other external services may operate under their own privacy policies and technical settings.
External Platforms Have Their Own Privacy Practices
If you follow a link to, communicate through or otherwise use a third-party website or platform, information handled by that provider may be subject to its own privacy policy, terms and technical settings.
Our Approach to Customer Information
The complete Privacy Policy above provides the detailed explanation. These points summarize the general approach described throughout this page.
Collect What Is Relevant
Information may be collected when needed for service enquiries, communication, website operation or related purposes.
Use It for a Purpose
Information should be handled in connection with the purposes described in this Privacy Policy.
Limit Unnecessary Sharing
Relevant information may be shared where necessary for service coordination, technology, security or applicable requirements.
Use Reasonable Security
Reasonable measures may be used to help protect information, although no online system can guarantee complete security.
Retain When Needed
Retention depends on the purpose, service circumstances, systems involved and applicable requirements.
Allow Questions & Requests
Customers may contact us with questions or requests concerning information they previously provided.
Independent LG Appliance Repair Service
We provide independent repair and maintenance services for LG appliances. We are not an authorized LG Electronics service center, agent or affiliate. The LG name and trademarks are used only to identify the appliances we service.
LG Service Center Nepal
Independent appliance inspection, repair and maintenance service for LG home appliances across Kathmandu Valley.
Contact Us About Your Information
If your question relates to information you submitted through our website or appliance service communications, contact us and explain the matter you would like reviewed.
Please review this page periodically for the current version of our Privacy Policy.