Yes. We provide independent inspection, diagnosis, repair, maintenance, and applicable installation support for IFB washing machines in Soltimode. Home service is available for work that can appropriately be completed at the customer's location.

Yes. Service is available for applicable IFB front-load and top-load washing machines. The exact repair procedure depends on the model, machine design, symptoms, and diagnosed fault.

The compulsory technician visit and inspection charge is NPR 500 within Kathmandu Valley, including Soltimode. This charge applies even when you proceed with the repair.

No. NPR 500 is the compulsory technician visit and inspection charge. Repair labor, replacement parts, materials, workshop work, transportation where applicable, installation, and other additional services are charged separately.

An exact repair cost usually cannot be determined from a symptom alone. Similar symptoms can result from different faults. The machine should first be inspected so the actual repair requirement can be identified.

Not necessarily. A washing machine may fail to spin because of drainage problems, door or lid detection, load balance, drive components, wiring, sensors, controls, or other faults. The cause should be diagnosed before replacing a motor.

Yes. Drainage problems can be inspected to identify issues involving accessible drainage paths, hoses, pumps, electrical connections, controls, or other relevant components.

Yes. Leakage inspection can include relevant hoses, connections, seals, inlet or drainage areas, and other accessible components. The exact source should be identified before repair.

Yes. An error display can help guide diagnosis, but its meaning may vary by model or series. The code should be considered together with the model number, machine symptoms, and inspection findings rather than treated as automatic proof of a failed part.

Repeated restarting is not recommended when the machine shows persistent errors or abnormal behavior. If there is a burning smell, smoke, sparks, severe leakage near electrical components, or repeated electrical tripping, stop using the appliance and arrange an inspection.

Yes. Initial inspection, diagnosis, maintenance, and applicable repair work can be provided at the customer's location in Soltimode when the required work is suitable for on-site service.

Some faults require additional tools, detailed testing, or component-level work. Workshop support may be considered when the required repair cannot appropriately be completed at the customer's location.

Original or genuine IFB parts may be used when the correct component is available and suitable for the machine. Where appropriate, suitable quality compatible parts may also be considered. Availability depends on the model, component, supplier, and current market supply.

No. Where practical and suitable, repair of an existing component may be considered. Replacement is recommended when diagnosis and the condition of the component indicate that it is necessary or more appropriate.

Same-day technician attendance may sometimes be possible depending on booking time, technician availability, workload, travel conditions, fault requirements, and parts availability. Same-day service is not guaranteed.

Yes. Preventive inspection and maintenance can include relevant checks of water flow, drainage, visible leakage, machine stability, noise, vibration, controls, hoses, connections, and general operation where applicable.

Applicable installation and reinstallation support is available. The service location should have suitable water, drainage, electrical supply, placement space, and other required conditions. Additional plumbing or electrical work is separate where required.

Providing your Soltimode service location, whether the machine is front load or top load, the main problem, model number if available, and any displayed error code can help us understand the service request.