Effective Date: 14 February 2026

These Terms & Conditions govern the use of services provided by LG Service and Suppliers Pvt. Ltd., a company registered in Nepal and operating in Kathmandu Valley. By booking our service or using our website, you agree to these terms.

1. Service Scope

We provide independent repair and maintenance services for home appliances including washing machines, refrigerators, televisions, and air conditioners. We are not an authorized service center of any brand unless explicitly stated.

2. Booking & Appointments

• Customers may book services via phone, WhatsApp, or website form.
• Appointment times are estimates and may vary due to traffic or workload.
• We reserve the right to reschedule in case of unforeseen circumstances.

3. Diagnosis & Pricing

• A diagnostic inspection may be required before confirming final repair cost.
• Prices are communicated before repair begins.
• Customer approval is required prior to proceeding with repairs.

4. Payment Terms

• Payment is due upon completion of service.
• We may accept cash, bank transfer, or digital payment (if available).
• No hidden charges will be applied beyond the agreed amount.

5. Warranty on Repairs

We provide a limited service warranty on replaced parts or repairs (if applicable). Warranty does not cover:

• Physical damage after repair
• Electrical voltage fluctuations
• Water damage or misuse
• Issues unrelated to the repaired component

6. Customer Responsibilities

• Provide accurate appliance details.
• Ensure safe access to the repair location.
• Ensure stable power supply during service.

7. Limitation of Liability

We are not responsible for:

• Pre-existing internal damage
• Manufacturer defects
• Data loss from smart TVs or connected devices
• Delays caused by spare part unavailability

8. Website Usage

All website content is for informational purposes only. We reserve the right to modify content, services, or pricing without prior notice.

9. Independent Service Disclaimer

LG Service and Suppliers Pvt. Ltd. is an independent appliance repair service provider. We are not affiliated, associated, authorized, endorsed, or officially connected with any appliance manufacturer or brand mentioned on our website. All trademarks and brand names belong to their respective owners.

10. Governing Law

These Terms shall be governed in accordance with the laws of Nepal. Any disputes shall be subject to the jurisdiction of courts located in Kathmandu, Nepal.

11. Contact Information

LG Service and Suppliers Pvt. Ltd.
Samakhusi, Kathmandu (Opposite to Spot Cafe & Restro)
Kathmandu Valley, Nepal
Phone: +977 9869960780
Email: admin@authorized-service.com